Privacy Policy

1. Introduction

At AustroCannabis.at, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
We comply with the EU General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).

By using our website, you agree to the terms outlined below.

2. Data Controller

The controller responsible for data processing under the GDPR is:

AustroCannabis.at
 Email: sales@austrocannabis.at
If you have any questions or concerns regarding your data, you can contact us at the above details.

3. Data We Collect

We collect only the data necessary to operate our services efficiently. This includes:

a) Information You Provide Directly

  • Name, billing and shipping address

  • Email address and phone number

  • Payment information (processed securely via third-party providers)

  • Account details (if you create a customer account)

  • Messages or inquiries sent to our support team

b) Information Collected Automatically

When you browse our website, we automatically collect:

  • IP address and device type

  • Browser and operating system information

  • Date, time, and duration of your visit

  • Pages viewed and actions taken

This helps us improve performance, detect fraud, and enhance user experience.

c) Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Enable website functionality

  • Remember your preferences

  • Analyze website usage

  • Support marketing and advertising efforts

You can adjust your cookie preferences at any time through your browser settings or via our cookie banner.

4. How We Use Your Data

We use your data only for lawful and transparent purposes, including:

  • Processing and fulfilling your orders

  • Managing your account and customer support requests

  • Sending order confirmations, shipping updates, and invoices

  • Providing personalized recommendations and offers (if consented)

  • Improving our website, products, and services

  • Fulfilling our legal and regulatory obligations

We do not sell or rent personal data to third parties.

5. Legal Basis for Processing

We process your data based on one or more of the following legal grounds (Art. 6 GDPR):

  • Performance of a contract (e.g., processing orders)

  • Legal obligation (e.g., tax and accounting records)

  • Legitimate interests (e.g., website analytics, security)

  • Consent (e.g., newsletters, marketing cookies)